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Merchant Technical Support
At 1stAmericard, we recognize the importance of a technical support department that is responsive to your needs. We understand that timely, correct answers to technical questions, setup questions, even simple "How do I..." questions are paramount to achieving maximum success with any business application.
Get help 24/7
1stAmericard supports its merchants 24 hours a day, 7 days a week
Get technical help for your equipment
The POS Help Desk answers questions about merchants' point-of-sale (POS) processing equipment, 24 hours a day, 7 days a week
Find support for your secure payment gateway
The HTML Support Group helps merchants with the setup of your internet processing gateway, secure payment options offered through 1stAmericard.
Merchant Hotline Support, Customer Support
For problem transactions, terminal support, operational problems or instruction please contact our hotline help desk (open 24x7) are as follows:
Omaha Direct (800) 228-0210
Nashville Direct (800) 647-3722
Vital Direct (800) 552-8227
Voice Authorization (800) 228-1122
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