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Merchant Customer Service
Our highly trained staff of customer service professionals is available Monday through Friday from 8:30am - 5:30 PM EST to assist you with any of your questions and concerns. Our staff continuously provides the highest caliber customer support for all of our sales professionals and merchant clients.
We at 1stAmericard realize that all questions, whether big or small, are important and urgent to you. After all, it's your business that we are talking about. Rest assured that when you do business with 1stAmericard, someone will be available to help you every step of the way.
View your account activity online (Coming Soon)
1stAmericard Online Merchant Reporting is a dedicated Web site that allows our merchants to access their merchant account information online, 24 hours a day, 7 days a week.
Access account information by telephone
Our interactive voice response (IVR) allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center.
Chargeback & Settlement Support
We offer merchants the most experienced credit card fraud, loss prevention and chargeback department in the industry. Contact toll free (888) 505-8911 during regular business hours 8:30 AM - 5:30 PM EST.
Statement, Supplies & Broken Equipment
If you have any questions, need to replace broken equipment, or need supplies please contact us during regular business hours 8:30am -5:30pm EST. Toll Free (888) 505-8911
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